What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need to reset password, but have not received the email to reset it. Tried twice already

    Asked by stephanie medina  on September 16, 2015 at 10:03 AM
    reset password email not received email TO
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    JotForm Support

    Answered by Kiran on September 16, 2015 at 01:32 PM

    We have experienced some issue with the email server and emails were not delivered in the last couple of minutes. However, the issue is now resolved and you should be receiving emails. Also, I've checked if your email address and see that it is not in our bounce list.

    I've requested for a password reset again from my end for your account stephanie.medina and you should be receiving it shortly.

    Let us know if the issue still persists. We will be happy to take a look again.