Need to reset password, but have not received the email to reset it. Tried twice already

  • Profile Image
    stephanie medina 
    Asked on September 16, 2015 at 10:03 AM
  • Profile Image
    Answered on September 16, 2015 at 01:32 PM

    We have experienced some issue with the email server and emails were not delivered in the last couple of minutes. However, the issue is now resolved and you should be receiving emails. Also, I've checked if your email address and see that it is not in our bounce list.

    I've requested for a password reset again from my end for your account stephanie.medina and you should be receiving it shortly.

    Let us know if the issue still persists. We will be happy to take a look again.