What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I use payment wizard when it gets stuck on the account information window?

    Asked by CLWare on September 16, 2015 at 10:07 AM

    This is a new problem that I can't seem to solve. When I click the next button, nothing happens. Help! This is holding me up.

    information payment wizard
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 16, 2015 at 01:42 PM

    Which Payment tool are you using? You need to enter correct Account Information before you can proceed to next page of Payment wizard. 

    This guides can help you to set payment field inside of your form:

    http://www.jotform.com/help/50-PayPal-Forms 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Hope this will help. Let us know if you need further assistance.