What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Autoresponder email alert is not sending email to users.

    Asked by horsfalc on September 16, 2015 at 11:20 AM

    1.  Auto-respond email for the Tech Training form.  I want each registrant to receive an email of their form submission, and I think I have set this up correctly but it's not working in testing.

    2.  I would like to change the "Thank You" message folks receive after submission.  I have done this on other forms, but when I click on the "Thank You," nothing comes up.  On other forms, I would click on the "Thank you" and get a screen where I could make adjustment to the text.




  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 16, 2015 at 02:08 PM

    Hello Char,

    I'm sorry for the trouble caused to you.

    We did have some technical glitch with our notification email alerts but this issue is already resolved. I would suggest you to please test your form again and get back to us if the issue persists.

    I sent a test submission in your form and I did receive the auto-responder email successfully. Please check the screenshot below:


    As we cannot answer multiple question in one thread, I have moved your second question to a new thread and you will be answered here:  http://www.jotform.com/answers/663587 


    Thank you!