Autoresponder email alert is not sending email to users.

  • Profile Image
    horsfalc
    Asked on September 16, 2015 at 11:20 AM

    1.  Auto-respond email for the Tech Training form.  I want each registrant to receive an email of their form submission, and I think I have set this up correctly but it's not working in testing.

    2.  I would like to change the "Thank You" message folks receive after submission.  I have done this on other forms, but when I click on the "Thank You," nothing comes up.  On other forms, I would click on the "Thank you" and get a screen where I could make adjustment to the text.

     

    Thanks!

    Char

  • Profile Image
    ashwin_d
    Answered on September 16, 2015 at 02:08 PM

    Hello Char,

    I'm sorry for the trouble caused to you.

    We did have some technical glitch with our notification email alerts but this issue is already resolved. I would suggest you to please test your form again and get back to us if the issue persists.

    I sent a test submission in your form and I did receive the auto-responder email successfully. Please check the screenshot below:

     

    As we cannot answer multiple question in one thread, I have moved your second question to a new thread and you will be answered here:  http://www.jotform.com/answers/663587 

     

    Thank you!