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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I have submissions that are not going through again like last week.

    Asked by rcolbert on September 16, 2015 at 11:25 AM

    I have customers telling me that they have submitted and we have no record.

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on September 16, 2015 at 01:14 PM

    We are truly sorry about this. This problem is fixed now.

    The emails that were missing should arrive later on.

    If for some reason the emails still do not come, I would recommend to double check that no fields are missing or set to "Please select" in the email notification settings.

     And check if the email address is not in our bounce list: