Missing Email Confirmations

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    RackmountSolutions
    Asked on September 16, 2015 at 12:23 PM

    I am missing multiple email confirmations. 

    I have submissions from yesterday that came through, but the ones from this morning have not. I can see the submissions in the JotForm view submissions, but I am not receiving the emails. I've looked into our GMail admin account and no emails were submitted for these two submissions. Please assist ASAP.

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    Jeanette
    Answered on September 16, 2015 at 12:49 PM

    Our developers are working to fix this problem. I would suggest you to change the sender email address to noreply@jotform.com or noreply@formresponse.com

    Otherwise, if you want to keep using your own email address for the sender field, you might need to apply this workaround:

     

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     

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    Jeanette
    Answered on September 16, 2015 at 12:53 PM

    Our developers have informed us that the problem is now solved, please accept our apologies for the inconveniences, the emails that were missing should arrive soon to your inbox.