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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing Email Confirmations

    Asked by RackmountSolutions on September 16, 2015 at 12:23 PM

    I am missing multiple email confirmations. 

    I have submissions from yesterday that came through, but the ones from this morning have not. I can see the submissions in the JotForm view submissions, but I am not receiving the emails. I've looked into our GMail admin account and no emails were submitted for these two submissions. Please assist ASAP.

    email missing email Emails Submissions JotForm and
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    JotForm Support Manager

    Answered by Jeanette on September 16, 2015 at 12:49 PM

    Our developers are working to fix this problem. I would suggest you to change the sender email address to noreply@jotform.com or noreply@formresponse.com

    Otherwise, if you want to keep using your own email address for the sender field, you might need to apply this workaround:

     

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     

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    JotForm Support Manager

    Answered by Jeanette on September 16, 2015 at 12:53 PM

    Our developers have informed us that the problem is now solved, please accept our apologies for the inconveniences, the emails that were missing should arrive soon to your inbox.