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    Fillable PDF result is distorted, especially the background image/color

    Asked by chiknegg on September 16, 2015 at 12:24 PM

    My PDF is distorted when I download it, and it doesn't contain the PayPal info.  What am I doing wrong?  Getting frustrated.


    Lisa Dearden



    Page URL:

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    JotForm Support

    Answered by Welvin on September 16, 2015 at 02:56 PM

    Hi Lisa,

    Our apologies. I have now forwarded this thread to our developers so they can look further this case in the fillable PDF. If there are updates, you should know in this thread.

    For now, you may consider creating a backup of the form and then remove the background image which is causing it to distort. 

    As for the Paypal, it's currently not possible to include it in the fillable PDF. Here's our complete guide for you to check about the fillable PDF: