What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving Emails

    Asked by Scott  on September 16, 2015 at 02:05 PM

    Does jotform have some sort of cache for emails DNS? I have a form for Eshenaurs which the emails @eshenaurs are not receiving, but other emails are. Is there a way to find a log to figure out what happened, as 2-3 weeks ago they were receiving them, but then changed DNS records and are now not. (That could not be the problem) The IT company says there are no blocked emails from jotforms. I need help troubleshooting whats going on. 

     

    Page URL:
    http://eshenaurs.com/contactUs.php

    Emails receiving JotForm problem cache
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    JotForm Support

    Answered by BJoanna on September 16, 2015 at 04:10 PM

    After inspecting your website I see that in real you are not using JotForm form. Basically if you were using it previously than you used source of JotForm form to embed form to the website. When you create Jotform form inside of Jotform Builder and get embed source code, source code has following form tag e.g.

     <form class="jotform-form" action="https://secure.jotformpro.com/submit.php" method="post" name="form_52344406104949" id="52344406104949" accept-charset="utf-8"> 

    where action attribute specifies where to send the form-data when a form is submitted. If that is coming from jotform, logic of jotform will send notification to the users which submitted the form.

    In your case, inside of your website you have:

     <form class="jotform-form" action="http://forms.consumerfocusmarketing.com/submit.php" method="post" name="form_23165651002" id="23165651002" accept-charset="utf-8">

    and action that you have inside of form tag is some php page that is located on some other domain, not jotform. Probably someone changed logic of your website and form you have inside of your website.

    Also ID attribute is representing of ID of the form but when I searched for ID 23165651002 inside of our system I could not find form connected to that ID. Also I see that you posted this question from guest account. 

    Can you provide us ID of form that is causing you a problem? Under which account form is created?

    Also sometimes email can be inside of bounce list and because of that emails notifications are not received. We can not check if the domain is inside of the bounce list, only full email address.

    Looking forward to your reply.  

  • Profile Image

    Answered by Scott  on December 14, 2015 at 10:45 AM
    Hello,
    We are having the same issue again. I don't understand how it "cannot be using jot form". http://forms.consumerfocusmarketing.com/ is where I log into jot forms.
    Is there any way to get mail records that show any logs with mail history for this form. It seems as though when I change the from address their server will allow the emails through for a short amount of time, but eventually will mark as spam, but they were not even able to see any emails hitting the server at all. To the @eshenaurs email addresses, although I am getting the submissions to my address.

    I don't know how to find the form ID as you asked, I assume it is the number at the end of the link. Is it not normal for someone to be using jot forms and have their own domain? I have no idea how it is set up. After I log in it says jot forms on the page?!
    Thanks,
    Scott
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 14, 2015 at 12:09 PM

    I have checked one more time and you are using standalone version of JotForm Engine. 

    http://www.interlogy.com/products/jotform/ 

     

    You should go to http://www.interlogy.com/contact.html  and from there contact the team that works on standalone JotForm Engine, since the forum is for Online JotForm Form Builder and a different team works on each.

    You should have your IT people check the email server for logs. 

    Feel free to contact us if you have any other questions.