What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some form submissions do not perform the expected calculations.

    Asked by OpWarm on September 16, 2015 at 02:09 PM

    The form on the page listed below performs properly most of the time. However, some submissions are missing the automatically calculated sums and pricing totals. The most recent submission from Debbie Kolb did not include any of the calculations. The form was completed using IE 11. It works fine when I test in in Chrome, Firefox and IE 11. Why would it not work for some people?

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    Answered by Ben on September 16, 2015 at 03:55 PM

    I see that you are using the js embed code, which is most likely the "culprit" here. It has loaded properly for me, as it did for you, but sometimes, depending on the load time and some other factors, there is a chance that a js conflict could be present, making your form work improperly.

    Sometimes it is calculations, other times, page break buttons do not seem to work, etc.

    To resolve this however, there is an easy change to implement. All that you should do is to replace that code with the iframe embed code: How to get the jotform iFrame Code

    Once you do, the form should work properly for everyone, no matter device nor browser.

    Do let us know if you happen to have any issues or questions along the way and we would be happy to assist with them.

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    Answered by OpWarm on September 16, 2015 at 04:15 PM

    Thank you. The issue with IFrame is that on some browsers the entire form does not display; it gets chopped before the end of the form. If I adjust the depth of the form in the code, it displays fine in some browsers but has way too much blank space at the end of others. But I will try again.

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    Answered by Ben on September 16, 2015 at 05:45 PM

    I thought that this might be the issue - this happens because of the conflict not allowing the script behind the iframe embed code to do its magic.

    Now even if so, we will be able to help you set it up manually (by removing the script code and adding a bit of CSS to your page where the iframe is located at).

    Do let us know once you have it set up and we would be happy to check it out and help you set it all up.