When I click on Thank You, Embed or Integration button, there is no response.

  • kristithompson
    Asked on September 16, 2015 at 2:32 PM

    When I try and click on the "Thank You, Embed Form or Integration" buttons (icons) at the top of my form, there is no response.  Nothing opens up at all.  All the other buttons work fine.  Any suggestions? 

     

    Jotform Thread 663628 Screenshot
  • BJoanna
    Replied on September 16, 2015 at 4:25 PM

    Sorry for inconvenience this may caused you. 

    I have logged in to your account and I was not able to reproduce mentioned issue. When I clicked on Thank You, Embed or Integration button popup window appeared.

    When I click on Thank You, Embed or Integration button, there is no response Screenshot 40 

    When I click on Thank You, Embed or Integration button, there is no response Screenshot 51

    When I click on Thank You, Embed or Integration button, there is no response Screenshot 62

    I have tested in Google Chrome and Mozilla Firefox. Maybe it was temporarily issue. If you are still unable to click on mentioned buttons please try using different browser or try with incognito mode. 

    Let us know if you need further assistance.

  • kristithompson
    Replied on September 18, 2015 at 9:02 AM

    I still am unable to make those 3 specific buttons work on my win7.  I tried incognito mode, different browsers and cleared my cache.  Nothing has worked.  I am assuming it is something with my OS since I was able to make it work on a different laptop.  Thanks 

  • BJoanna
    Replied on September 18, 2015 at 11:16 AM

    I am also using Win7, but I am unable to reproduce mentioned issue. I have tested those 3 specific buttons again on your account and they are working fine on my end. Can you please check if Java Scrip is enabled inside of your browser. Inside of this guide you can find out how to enable JavaScript on your browser: http://enable-javascript.com/