What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Olá, no menu "Definições", não consigo acessar a aba "Limites Formulários". Como devo proceder?

    Asked by DIVINALingerie on September 16, 2015 at 05:14 PM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on September 16, 2015 at 06:30 PM

    I checked the reported problem on your jotform http://www.jotformz.com/form/51735384102652 but I could not replicate the problem.


    The Form Limits settings option in your form is available.

    Can you please retry again. You may try to logout first of JotForm, close the browser, and login back http://www.jotform.com/login

    Please let us know if issue persist.




  • Profile Image

    Answered by DIVINALingerie on September 16, 2015 at 07:21 PM

    Agradeço sua atenção.

    Infelizmente, tentei novamente e o problema continua.


    Realizei logout, limpei o cache de memória de navegação, fechei e abri novamente o browser.

    Não estou conseguindo anexar uma imagem.

  • Profile Image
    JotForm Support

    Answered by Charlie on September 17, 2015 at 12:58 AM


    I checked your account but I was unable to replicate the problem.

    Would it be possible to take screenshot of what you are seeing? Here's how to get a screenshot of your window:

    To take a screenshot on a Windows machine, here's a guide: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows 

    For a Mac device: https://support.apple.com/en-ph/HT201361 

    Also, is your form builder using a different language? Portuguese perhaps? It might be related to this, please do confirm. We'll wait for your response.


  • Profile Image

    Answered by DIVINALingerie on September 17, 2015 at 07:20 AM

    Bom dia, estou usando uma linguagem diferente, uso português.

  • Profile Image
    JotForm Support

    Answered by Charlie on September 17, 2015 at 09:24 AM


    The image seems to be too small so we're unable to properly view it, but it looks like that the "Preferences" is not properly adjusting the tab titles, specifically on the "Form Limits" section.

    Also, based from the image, your machine seems to be using a smaller display resolution.

    I opened your form and use the Portuguese version of the Form builder. 

    Are you using a smaller laptop device? A netbook perhaps? Could you kindly visit this page to know the resolution of your display: http://www.whatismyscreenresolution.com/. Let us know what it tells you.

    We'll wait for your response. For the meantime, you could try using the English version of the Form builder for now.

    Apologies for the inconvenience.