What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account downgraded

    Asked by khooshihao on September 16, 2015 at 10:02 PM

    hi I was told that if I downgrade my account within a month I would be fully refunded with what I've paid, I upgraded y account on 16th of August and im very sure that I downgraded it within a month, but all I get is account being downgraded but no refund is received. Please do take this into concern. Thanks.                                                        


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    JotForm Support Manager

    Answered by Jeanette on September 17, 2015 at 12:23 AM

    This is now refunded due to our policy of 30 days money back guarantee. However, this can only be done once in a lifetime.