What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All Fields Data Go Missing, When the User Try to Upload a File

    Asked by kinderyum on September 17, 2015 at 03:52 AM

    Hi, whenever someone tries to upload images, the form clears all the data which is very frustrating! 

    Page URL:
    http://www.fancyfoxphotography.com.au/client-questionnaire/

    to get all upload images
  • Profile Image
    JotForm Support

    Answered by mert on September 17, 2015 at 04:56 AM

    Hi,

    I've really tried hard to encounter same error, but I didn't. I tried on different browsers, on mobile platforms, on macos and the pc.

     

    Also, here is the submission from that form.

     

    At that point, I suggest you to clone your form and try again.

    To do that,

    You can follow the instructions from the page below:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

     

    Alternatively, you can clear your browsers' cache.

    For chrome,

    https://support.google.com/chrome/answer/95582?hl=en

    For Safari on Windows,

    https://answers.syr.edu/display/software/Clear+Cache+in+Safari+5.1+or+later+on+Windows

     

    If the problem insists, please let us know.

    Thanks.