Email Notification Table changes not reflecting on live use of form

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    Asked on September 17, 2015 at 10:48 AM

    I edited my table completely in the Notification Email section.  After I made my changes, I pressed finish and saved the form.  When I fill out the form on my websites and get the email, I see the contents of the old table that it started with.

    However when I press Test Email I get the correct layout.  I tried deleting the email and starting fresh, and it didn't work.

    Please help!  The long list of Questions and Answers is a bit crazy for long forms, so I hope I can style the table how I like!

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    Answered on September 17, 2015 at 11:19 AM


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    Answered on September 17, 2015 at 11:48 AM

    I tried clearing my cache and also tried it in an incognito window. Did not fix the problem!  

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    Answered on September 17, 2015 at 04:13 PM

    This is your last form ID, and I hope this is the correct form in question. Checking your email settings, the top part is the default notifier layout. At the bottom part, there is another table layout.

    The top part:


    The bottom part:

    Is it the bottom part the correct layout of the notifier? If so, just delete the top part and save it again.


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    Answered on September 18, 2015 at 09:17 AM

    Hello Welvin, Thank you for the response but I am still having issues. 

    That is the correct form. I did want you said and delete the top but still no luck. It just shows the original long list of every single field.


    when it should be similar to this layout. Also notice that the list doesnt match either top or bottom table. It is the default table.

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    Answered on September 18, 2015 at 12:45 PM

    I have checked your following form, which was also mentioned above and was the one last edited:

    This form has encryption enabled on it, which means that you will not be able to receive submitted data through email notifications. Please refer to our guide on What are Encrypted Forms and how to use them as expert for more details about limitations with encrypted forms.

    Once I had disabled encryption on a cloned version of your form, emails were being sent with the table in multiple columns as it is set up:

    I hope this helps. Please let us know if you need further assistance.