What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    emails stopped sending

    Asked by HR_ on September 17, 2015 at 11:04 AM

    My client stopped receiving the application submissions. They are a paid account, please help me. It has been days!

    I added myself as recipient and found all my tests in my spam folder so it is working for me.

    url of form: http://www.watermanvillage.com/employment-application

    Was working fine for months, stopped last week. Have asked for the email id's for providing to clients mail provider but no response. Please respond!

    Please provide e-mail id's to louisa.rank@wsimarketreach.com


    Page URL:

  • Profile Image

    Answered by madalpe on September 17, 2015 at 11:09 AM

    Same Problem for us !  Please Help.

  • Profile Image
    JotForm Support

    Answered by david on September 17, 2015 at 03:17 PM


    We were experiencing some issues with email notifications earlier today.  According to our developers, this should now be fixed.  If your notifications continue to not come through, let us know and we will be happy to have another look.

  • Profile Image

    Answered by Cynthia12368 on September 17, 2015 at 03:32 PM


    A submission was submitted at 8 am (EST) today and I still have not received the email.  Please advise.  Thank you.

  • Profile Image
    JotForm Support

    Answered by david on September 17, 2015 at 04:44 PM

    The timing of the submission coincides with the timing of your missing submission.  The email notification for that submission may not be sent.  You can always view your submission data from your JotForm account:


    Or view your email history:


    There still may be a log of the email, even though it did not complete sending.