emails stopped sending

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    Asked on September 17, 2015 at 11:04 AM

    My client stopped receiving the application submissions. They are a paid account, please help me. It has been days!

    I added myself as recipient and found all my tests in my spam folder so it is working for me.

    url of form:

    Was working fine for months, stopped last week. Have asked for the email id's for providing to clients mail provider but no response. Please respond!

    Please provide e-mail id's to


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    Answered on September 17, 2015 at 11:09 AM

    Same Problem for us !  Please Help.

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    Answered on September 17, 2015 at 03:17 PM


    We were experiencing some issues with email notifications earlier today.  According to our developers, this should now be fixed.  If your notifications continue to not come through, let us know and we will be happy to have another look.

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    Answered on September 17, 2015 at 03:32 PM


    A submission was submitted at 8 am (EST) today and I still have not received the email.  Please advise.  Thank you.

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    Answered on September 17, 2015 at 04:44 PM

    The timing of the submission coincides with the timing of your missing submission.  The email notification for that submission may not be sent.  You can always view your submission data from your JotForm account:

    Or view your email history:

    There still may be a log of the email, even though it did not complete sending.