What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Your form email settings are correct, your email address is not listed to our bounce list and form emails were sent out to your email address based on our system logs. It's either the emails are filtered as spam or your hosting provider blocked it from reaching your inbox.
Please check your spam folder. But instead of checking it with your current email client, please login to your email through webmail access that is provided by your hosting provider. If the emails are there, please mark it as not spam then add email@example.com to your contact list.
If you have the option to whitelist a list of emails and IP Address, please do so. You can get our list of IP Addresses and Sending Domains here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
This guide should help you more about this case:
I hope that helps.