What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting duplicate emails for approval workflow form, send email conditions

    Asked by austindistributing on September 17, 2015 at 12:13 PM

    I have a form that requires a supervisors approval. When the form is submitted by an employee the supervisor is sent an initial notifier with a link to edit the form for approval. This requires the supervisor to enter a password (approval code) into a text box with a condition that shows the approval options and an update submission button. When they mark approved or not, it sends the supervisor a new notifier confirmation, but the supervisor is getting dozens of duplicate emails after approval. I've checked my jotform email history, and on this example, it only shows one email went out for the submission - screenshot attached. But as you can see, there are a lot more than that.

    Page URL:
    https://www.jotform.com/form/50086415433147

    Screenshot
    duplicate emails
  • Profile Image
    JotForm Support

    Answered by Welvin on September 17, 2015 at 04:54 PM

    Our apologies, but I cannot replicate this problem in the cloned version of your form. We recently had an issue with our notifiers and that might cause it to happen in the form. Our developers have fixed it already.

    I would also like to know if the emails are all the same submission or modified submission from a single user? 

    Thanks