What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Heading Images Disappearing

    Asked by dlasson on September 17, 2015 at 12:14 PM

    My heading images keep disappearing. Even if I revert back to an older version that clearly has the images on preview, the images disappear when I reopen it.

    Thanks.

    Page URL:
    http://form.jotform.us/form/52426685038157

    heading disappearing preview images vanishing images disappearing heading images saved images
  • Profile Image
    JotForm Support

    Answered by abajan on September 17, 2015 at 04:57 PM

    Yes, I see what you mean. When I checked the revision history of the form I saw images in the headings which are no longer there. Try this: For the first heading, instead of getting the image from among your saved images, get it from the following URL:

    https://jufs.s3.amazonaws.com/dlasson/form_files/medical.jpg

    and let us know if it disappears like the others.


    Thanks

     

  • Profile Image

    Answered by dlasson on September 17, 2015 at 05:04 PM

    Hi.

    It seems to be working. How can I do the same for the rest of the images?

    Thanks.

  • Profile Image
    JotForm Support

    Answered by abajan on September 17, 2015 at 08:16 PM

    Hi again,

    That's super! When I went into your account, I searched the history of the form's revisions and when I saw the images in the headings, I right-clicked the first one. When the contextual menu appeared I clicked Open image in new tab:

    Then I just copied the URL from the browser address bar:

    Please try that method with the other heading images and let us know the result.

    Thanks

  • Profile Image

    Answered by dlasson on September 18, 2015 at 11:09 AM

    That worked. 

    Thanks!

  • Profile Image

    Answered by Ben on September 18, 2015 at 02:00 PM

    In my colleague's name you are welcome and I am glad that it is working for you now.

    For future, if by some chance you still happen to experience a similar issue, please do try uploading them by using the following URL and then just copy paste the URL to your form:

    Image_Upload