What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not getting register information

    Asked by CAinslie on September 17, 2015 at 12:33 PM

    I have a registration form and the guest are filling it out but I'm not getting the document sent to me or in by google doc.

    What did I do wrong.  

    This is urgent.

    Page URL:
    http://form.jotform.us/form/51448140579156

    register information Getting registration form document and doc
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    JotForm Support

    Answered by david on September 17, 2015 at 04:58 PM

    Hi,

    I checked your form and your notification appears to be setup properly.  You do have two identical notifications being sent to the same address, which may be causing them to be filtered to your spam/junkmail. 

    When I checked our logs, there were 2 notifications sent for each submission:

    Though they are being sent from our end.  Try removing one of the notifiers or changing the sender email to "noreply@formresponse.com" in stead of "noreply@jotform.com" to see if that that allows them to come through.

    If it does not, and they are not in your spam or junk mail folder, let us know and we will be happy to see what else we can do.

     

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    JotForm Support

    Answered by david on September 17, 2015 at 05:00 PM

    As for the integrations, they appear to be setup properly as well.  Try removing and adding those back to the form to see if a fresh integration will allow the sheet and docs to be updated.

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    Answered by CAinslie on September 17, 2015 at 09:47 PM
    I have two paypal notification of payment but no registration information. One came to me last night and the other this afternoon. I have checked my spam account and I do not have anything form jotforms.

    ...
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    Answered by CAinslie on September 17, 2015 at 09:47 PM
    Also I am not get notification or information sent to the google drive or my smart phone.

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    Answered by CAinslie on September 17, 2015 at 09:47 PM


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    JotForm Support

    Answered by ashwin_d on September 18, 2015 at 06:38 AM

    Hello CAinslie,

    Do you mean to say that you have received payments in your PayPal account but the submission is not being displayed?

    I did check your form #51448140579156  and found that you have received 14 "Incomplete payments". As you have received the payment in your account but the submission ended up in "Incomplete Payments" that means the IPN of your PayPal account is disabled. I would suggest you to ensure that IPN of your PayPal account is enabled and that should solve your problem. The following guide should help you:  http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by CAinslie on September 18, 2015 at 12:47 PM
    I do not mean to sound simple. But I received two payment via paypal one Wednesday and one on Thursday. The enrollment information is not on the excel spreadsheet nor is it reflected on the jotform as a submission. Where should I look for these 1 incomplete payments?

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    Answered by CAinslie on September 18, 2015 at 01:47 PM
    I found the incomplete submission. The ones not completed should I send them an invoice to pay?

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    JotForm Support

    Answered by david on September 18, 2015 at 02:57 PM

    The ones with incomplete payments you should indeed invoice.  Completing the submission will no not charge them.  Here is a bit more information regarding incomplete submissions:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments