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    Emails are not being forwarded to our email address

    Asked by eswda on September 17, 2015 at 12:40 PM

    I have noticed today that when someone fills out a form on our website, it goes to jotform, but it is not doing the automatic forwarding to our mailbox.


    Any help or suggestions would be appreciated.



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    Answered by Ben on September 17, 2015 at 05:01 PM

    I took a look at the email you have associated with your account and I see that it is in the bounce list. - I have removed it from the list at this time, but if no changes are made to resolve the issue that lead to it being there, it will end up there again.

    Now looking for the reason of it being there, I see that your email server has replied back with this message:

    smtp; 554 5.7.1 The message from (<0000014fdba596cc-c823434c-4bd3-4a56-ada0-3985146613f0-000000@amazonses.com>) with the subject of ((TEST) Notification 1) matches a profile the Internet community may consider spam. Please revise your message before resending.

    Please do note that this means that you should contact your email provider to make sure that our IPs and email addresses are whitelistd, but also to make changes to the subject of your email as per the error above.

    The following guides will help you to achieve what I have mentioned above:

    Whitelisting JotMails IP Addresses

    How to place form title in the Subject Line of form notification?

    - This second guide will show you how to change the subject of the email, and where, it is not necessary to place the title in it unless you want to do that.

    Do let us know how it goes.