What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We have provided the instructions in this guide: https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert.
Basically, after you select "Verify Address" in the add email option, you need to wait and get the verification codes. You should not close the window.
Please try adding your custom email again. Or, add it using SMTP method: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.