What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Ayse on January 06, 2012 at 03:39 AM

    I cannot login to Plimus. I forgot my password. I entered my username but the e-mail address doesn't match. So I cannot take a new password. What can I do? Please help me!!!

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    JotForm Support

    Answered by mliz on January 06, 2012 at 03:55 AM

    The username is included in the original email sent out by Plimus upon sign up. JotForm does not have access to your account with Plimus so you will have to contact them for assistance. You may visit the following page http://home.plimus.com/ecommerce/contact-us or just use the "Have a question" button found at the bottom of the page.

    Hope this issue gets sorted out. Let us know if there is anything we can help with.

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    Answered by pirekarenet on January 06, 2012 at 11:34 AM

    If I cannot learn my plimus password how I can make payment in other ways? I love this form and I don't want to quit. Please help me. We have lots of websites and we use jotform. This is very important for us.

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    Answered by fxr on January 06, 2012 at 06:08 PM


    You are a Premium subscriber at the moment, you are entitled to priorty attention by the JotForm team, it is hard for us to provide that for you if you dont open new threads for you issue. 

    You are curently at Premium status, I see you have a made 2 transactions on your credit card related to JotForm over the past few hours. 

    Please do open that new thread, and explain exactly what subscription you want and we will untangle those transactions and issue a refund if necessary.