What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel Subscription

    Asked by gevpe0807 on September 17, 2015 at 02:02 PM

    Last month I came on here and submitted a cancellation request from your premium service to just standard service.

    Come to know that I was just billed today for another month. Please cancel this as soon as possible. I will not be using this sevice anymore. I submitted another cancellation.

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    JotForm Support

    Answered by Welvin on September 17, 2015 at 06:40 PM

    Our apologies for missing your request. But I see that you have already cancelled the subscription in your Paypal account. You should still see your account as Premium until your current payment will expire which will be on October 18, 2015. You will not be billed again after this period and your account will be automatically set back to the free plan.