What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please explain form encryption and how it works?

    Asked by redwallgallery on September 17, 2015 at 02:24 PM

    We are asking people who fill ot the form for their credit card information, that we later use to charge them

    We want that information to be safe while it is sent back to us in the notification email.

    encryption charge credit card
  • Profile Image
    JotForm Support

    Answered by Welvin on September 17, 2015 at 07:06 PM

    Unfortunately, we do not allow forms that would collect credit card information using our plain text fields. We consider it as phishing which is against our Term Of Use. If you want to charge users at a later date, please use our payment integrations and enable authorization only. Here's our guide for that:

    http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    As for the encryption, this guide will help you understand the feature:

    http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    Thanks