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  • Profile Image

    There is a bug messing up a condition of two questions

    Asked by franceguide on September 17, 2015 at 03:32 PM

    Hello,

    I am having two issues with two questions. They are on page 11 and 12 of the survey.

    The question asks: "WHEN CLIENTS FLY TO/FROM PARIS OR ANY OTHER FRENCH/EUROPEAN AIRPORT, DO THEY STAY IN THE BURGUNDY REGION" and the condition says that if the person answers YES then the following question should be hidden: "IF YOU DO NOT PROGRAM, WHY? PLEASE SELECT UP TO THREE"

    but the question keeps appearing.

     

    This same exact problem is happening on page 12 with the same questions only instead of Burgundy it is Cote du Rhone.

     

    Please tell me how to fix this bug in the form. Thank you!

    Page URL:
    https://secure.jotformpro.com/form/52534336125955

    a survey french problem hidden
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 17, 2015 at 10:46 PM

    Hi,

     

    I cloned your form and I was able to replicate the issue you are reporting. I am currently checking on how to fix this. Please give me some time to further investigate the issue. I will get back to you as soon as I get a result.

     

    Regards.

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 17, 2015 at 11:00 PM

    As per further checking, to fix the issue, please remove the other HIDE condition for the "WHEN CLIENTS FLY TO/FROM PARIS OR ANY OTHER FRENCH/EUROPEAN AIRPORT, DO THEY STAY IN THE BURGUNDY REGION" field and "When clients fly to/from Paris or any other French/European airport, do they stay in the Côtes-du-Rhône Region?" field as shown in the screenshot below.

     

    The condition left for the field should be like this:

     

    You do not need to add the Hide condition for the field since when you have added this condition the field will be hidden by default and will show only when the condition is met.