What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account limit reached?

    Asked by mb13brown on September 17, 2015 at 03:51 PM

    Hi, I received this note.  I am not sure how I can me at my limit. My jotform folder is currently empty!  Please let me know how the account can be reinstated. thanks




    Dear mb13brown, 

    You have currently reached the limits of your account. Your forms are disabled now. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm, 

    JotForm Team

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    JotForm Support

    Answered by BDAVID on September 17, 2015 at 11:07 PM

    The form is disable since you have reached your upload size limit, which in free account is 100MB. Please note that by integrating with third party cloud storage services like Dropbox, it does not mean our servers will be bypassed, it's just a copy of the files that's being forwarded.

    So, in this case you could upgrade to a plan that best suits your needs: http://www.jotform.com/pricing

    Or you could free up space by deleting your submissions. Let us know if you have more questions, we will be glad to assist you.