What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I change my user name?

    Asked by allanphillips on September 17, 2015 at 05:18 PM

    Our master account is set up under a personal name of someone who no longer works on our forms. I would like to change it so there is no confusion about whether or not it is the master account. Thanks!

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    JotForm Support

    Answered by ashwin_d on September 18, 2015 at 12:38 AM

    Hello allanphillips,

    Do you want to change username of your account "allanphillips"? It seems you have access to this account and you are already logged in to this account. 

    Please be noted that username can only be changed by JotForm staff. Do let us know your desired username and if it is already available, we will change it.

    One way to find out any desired username is still available, you can go to "Sign Up" page and try to sign up with desired username. You need to just check but do not sign up for a account. Please check the screenshot below :


    We will wait for your response.

    Thank you!

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    Answered by Ann Nicol on September 22, 2015 at 05:52 PM

    Yes, please change my account with user name 'allanphillips' to 'newhopemaui'.

    Thank you!
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    Answered by Shadae on September 22, 2015 at 11:20 PM

    Hi Ann,

    As requested, the user name associated with your account has been changed from 'allanphillips' to 'newhopemaui'.

    Please sign out of your account and sign in with your new user name.

    Please feel free to contact us if you need further assistance.