Receiving 2 emails for each submission

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    heatherwilliamson
    Asked on September 17, 2015 at 05:41 PM

    Hi,
    I'm receiving two emails for each submission.  One looks like the normal submission, but with no attachments, and the other is a normal submission with the attachments.  Wordpress just updated like 36 hours ago, so maybe its that?

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    Jeanette
    Answered on September 18, 2015 at 01:47 AM

    Can you please tell us which form is involved? Is this perhaps this one? http://www.jotform.us/form/40326971433150

     

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    heatherwilliamson
    Answered on September 20, 2015 at 08:47 AM
    Yes it is.
    Heather Williamson
    Sent from my iPhone
    ...
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    Jeanette
    Answered on September 20, 2015 at 10:55 PM

    Ok, this is now escalated to our second level. Hopefully it will be resolved soon.

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    NeilVicente
    Answered on September 22, 2015 at 12:05 AM

    Hello Heather,

    We have fixed this problem last Saturday, so you shouldn't be receiving duplicate submissions anymore. If for some reason the problem still persists, please let us know so we can take a deeper look and apply a fix if necessary.

    Thanks,

    Neil