What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving 2 emails for each submission

    Asked by heatherwilliamson on September 17, 2015 at 05:41 PM

    I'm receiving two emails for each submission.  One looks like the normal submission, but with no attachments, and the other is a normal submission with the attachments.  Wordpress just updated like 36 hours ago, so maybe its that?

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on September 18, 2015 at 01:47 AM

    Can you please tell us which form is involved? Is this perhaps this one? http://www.jotform.us/form/40326971433150


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    Answered by heatherwilliamson on September 20, 2015 at 08:47 AM
    Yes it is.
    Heather Williamson
    Sent from my iPhone
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    JotForm Support Manager

    Answered by Jeanette on September 20, 2015 at 10:55 PM

    Ok, this is now escalated to our second level. Hopefully it will be resolved soon.

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    JotForm Support

    Answered by NeilVicente on September 22, 2015 at 12:05 AM

    Hello Heather,

    We have fixed this problem last Saturday, so you shouldn't be receiving duplicate submissions anymore. If for some reason the problem still persists, please let us know so we can take a deeper look and apply a fix if necessary.