- heatherwilliamsonAsked on September 17, 2015 at 05:41 PM
I'm receiving two emails for each submission. One looks like the normal submission, but with no attachments, and the other is a normal submission with the attachments. Wordpress just updated like 36 hours ago, so maybe its that?Page URL:
- JotForm Support ManagerJeanetteAnswered on September 18, 2015 at 01:47 AM
Can you please tell us which form is involved? Is this perhaps this one? http://www.jotform.us/form/40326971433150
- heatherwilliamsonAnswered on September 20, 2015 at 08:47 AMYes it is.
Sent from my iPhone
- JotForm Support ManagerJeanetteAnswered on September 20, 2015 at 10:55 PM
Ok, this is now escalated to our second level. Hopefully it will be resolved soon.
- JotForm SupportNeilVicenteAnswered on September 22, 2015 at 12:05 AM
We have fixed this problem last Saturday, so you shouldn't be receiving duplicate submissions anymore. If for some reason the problem still persists, please let us know so we can take a deeper look and apply a fix if necessary.