What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Are the forms secure?

    Asked by JodyVB on September 17, 2015 at 05:58 PM
    ssl secure form secure
  • Profile Image
    JotForm Developer

    Answered by evren on September 18, 2015 at 12:45 AM

    Hi there,

    Can you provide more information about your question ?

    If you mean ssl encryption, of course we can serve your forms over 256-bit SSL encryption. You can find this feature under Embed Form options.

    Please feel free to contact me for any further assistance.

    Thank you

  • Profile Image

    Answered by JodyVB on September 18, 2015 at 08:47 AM
    I don't see that option under Embed Form.
    I thought that is where I found it before but not seeing it.
    It's been a while so that's why I asked. Suggestions?
    Jody VanBogelen
    Getaway Guru
    Aqua & Earth Travel
    269-760-9991
    AQUAEARTHTRAVEL.COM
    Sent from iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 18, 2015 at 12:29 PM

    There is a little box next to the form link in your embed form option which will allow you to "secure" your form.

    Please see http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    However, be advised that this will count towards your SSL Submission Usage.

    Alternatively, we also have Encrypted Forms which is another way of securing your forms and data.

  • Profile Image

    Answered by JodyVB on September 18, 2015 at 03:47 PM
    Ok, so I found it. But now when I ask for you to generate a key I get this:
    -----BEGIN RSA PRIVATE KEY-----
    MIIEpAIBAAKCAQEAySbffGMt3tHvqG4jngBAYvhOgERSuC2FjD61sonqE8mdvfZc
    H0nRRZFbJU/Lor+gc9Ozyp8ILlJLduHldonkpMmDuwowYbFhAzYECG5T3hEsw3mq
    8Grk6//sC+QIPbpC+FCIWM5ie7i+OQb2w8IyY19pAGDuYQQ3w5vspj7aAfwi1hOg
    /2AzIqR2PPVkFyYw+oK6GnZyx85V8vb3wxUizRosdzx7gcjcRBaW8jl4KdoAW/WP
    Gw1wIV71VcLPMfwoeRZiP9bDtU20EjphJZXTp0c5ODPMEIkV4mLB0oDI+v+h1X9p
    leKM7zcl6r7o7T1NEnABuQr1bFxE0N7EnNf0tQIDAQABAoIBAQC136gCV8qJxVfj
    +nHJ0oBk/A4+e4gvbzlo7OpsW7aB3bH6qF3zDFNji2HWAqgkpw70q13Mvq4u88m3
    29gVrehF9s5ct4G3UyJcPOK4nMjH6M+IjuG4L2581BEhTzUEWv1id65QXYs+QnP8
    LAfCSDw3DXVrGjlvDtk8zCbUyc9kKnMVpiY4JzZI53sKGa+G0LWlyXWPzfi3uaDl
    XHpF6SXl8gD02A2mJCjkdxbC2+D4fB9Fa7fQ57IY5acHV59mta9wssfm1nVQdQX+
    x+Gko8A0EwVUGkxsWoxidP8YGBr0iii4PyD7J2PadGkA8npLaM99U87s3cawiaK7
    ZP3XVJqhAoGBAOTBlvViYTRpk1vroZtqrFSkbl5H/XcFYWFluCQ7bLOXaIVNLoxk
    ooEBLJ24Gv+UnmDE5lVU9DGdl5wm5L/bT1fA7mtAe9uCkgkWeVyJqqIHmZape1UG
    wcLRHvpaz0zH1Yq5RG0hzzIKReQ9tXMlgMKuuHDS0poiJBwnJEkDJ6OfAoGBAOEb
    q6hoBhZCUl+J0MmJHkCbWG5gXlV9+5/GmE8CX1qmOlmcwtH8aXIAGxtL8QpG7Z5F
    IoXto7iEBY9jnV2PMkRNJJM+rfnUVZ0BBD0zsPh+YZe+UFy+DtRyERH2BUAB7Rmx
    KIZYdYPgcr67eAJ0zx9TJczTo90CDX7N2MnLlecrAoGBAJqrqn5P/pmJqPFF6QdE
    oTC53UYyNtb69FT+ifs1ktH7VdiLzyVuBdJkEN6zVM3qlwunFnYr8tB5VcFnKtPu
    XT9gW9R4zUYmisdKQtSm4JCdwuNzxMhAwVIQQ3nTXMb1dxVNH08KxSV4fLlOYBlz
    ChSYPm1KnstIulGuxYH4eBzRAoGAR7nbXlOW7OzA9nQhNLYeD5Pv/2txY2g7DtPm
    n/Yvj+C7YuZSJTp6Frr16CKwcQfcmruInofzzM00QFYLRE5mQ+EYsFoecSY5CUfT
    o/SehO8wBXu8e3CLpSGbUs/DKHv0omUSdowlFZoktaViPdYeUOrbdoJRChCnYCoS
    02mtH/UCgYBCxOEJP1iY+dYuxeNZbaRTBrKBt0n6TidZk1Q+AjhCwjFu50Mbo6ba
    gTUvFpdl5KJMdvuYlCSaad3EQuzc7f/rYgEZjh1xxOZy17J+MtmZu7e/Tz44RuIk
    WxCEQVqHNMMcYVwXARzdI3VMrk6wc5WC9ciY9fl04LwASel+/oWMjg==
    -----END RSA PRIVATE KEY-----
    I do not get the opportunity to save nor do I get a box giving me the opportunity to download or save.
    I use a iMac. Does that make a difference? I sure hope not but I thought I would let you know.
    Please advise.
    Jody VanBogelen
    Getaway Guru
    269.760.9991
    jody@aquaearthtravel.com
    www.AquaEarthTravel.com
    Facebook.com/AquaEarthTravel
    Office Hours: Tues-Fri 9:30-4:30
    P.O Box 133
    Mattawan, MI 49071
    Remember that prices are not guaranteed until booking is made with deposit. Prices and availability vary daily.
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 18, 2015 at 07:28 PM

    Save that key file in your form, once you try to view your submissions, you will be ask to upload it: 

    Make sure you have read this guide about encrypted forms firsts: https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert