- JotForm SupportabajanAsked on January 06, 2012 at 07:23 AM
This question can be interpreted in two ways: It is either about removing records from the form's submissions page or resetting the number of submissions used in your quota.
How to Remove Records from the Submissions Page
* If it is the most recent submission you want removed, it will be loaded in the top section of the page. Click the "Delete" button and confirm that you wish to delete the submission.
* If you want to delete a an older submission and its record can be seen in the table at the bottom of the page, click the red X in the Del (Delete) field of the record and confirm that you want to delete the submission. If the record can't be seen, use the search feature at the bottom of the table to find the record.
How to Reset the Submission Count
This task can only be performed by our Support Team and it will usually only be done once per user, at our discretion, depending on the circumstances. I will shortly examine your account and see how many submissions can reasonably be removed.
Additional Information on Submission Quotas
Once either the regular or secure submission quota for a calendar month has been reached, neither type of submission will be possible until the start of the following month, unless the account is upgraded in the interim.
- mytntboomAnswered on January 06, 2012 at 11:51 AM
so just by clicking delete the submission, it will eliminiate it form the monthly total of submissions?
- JotForm SupportabajanAnswered on January 06, 2012 at 11:58 AM
No, it will not. When you delete submissions, they are removed from your own submission records but that action does NOT reduce the number of submissions you have used. Submission counts can only be edited by our Support Team. I have already taken care of that for you by reducing the submissions used from 17 to 9 (the difference being the 8 submissions made via the test form).
- mytntboomAnswered on January 06, 2012 at 12:01 PM
thank you for understanding and all the help
- JotForm SupportabajanAnswered on January 06, 2012 at 12:02 PM
You're quite welcome. :)