Submission ID is visable

  • AHSPharm
    Asked on September 18, 2015 at 5:03 AM

    Even though the submission ID widget is meant to be invisible; it appears a lot of the time on load. How can I stop this from appearing as for some reason it decides to appear above the logo as well...

     

    Submission ID is visable Image 1 Screenshot 20

    Page URL: http://form.jotformeu.com/form/52596138574365
  • mert JotForm UI Developer
    Replied on September 18, 2015 at 9:44 AM

    Hi there,

    When I've cloned your form, I didn't encounter anything like that. Also, I checked the form itself, there is nothing wrong.

    From Android,                                  From IOS,

    Submission ID is visable Image 1 Screenshot 30   Submission ID is visable Image 2 Screenshot 41

     

    In this situation, I suggest you to clone your current form and try it with new one. You can find the steps about how to clone form from the below:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

     

    If the problem insists, please feel free to contact us.

    Thanks.