account details not recognised?

  • Profile Image
    Anna 
    Asked on September 18, 2015 at 06:34 AM

    Hi there,

     

    I have used JOtform for some time now. However, I have tried to log in today using the same details and they are not recognised.. Even when I try to reset the password it says that there isn't an account with my email address?!

     

    Please help!

     

    Ana

  • Profile Image
    erhan
    Answered on September 18, 2015 at 07:53 AM

    Hi,

    First of all we are sorry for the inconvenience. I can confirm that we have an account with that e-mail address. I have just checked our mail logs, and seen that we sent two mails to your e-mail address today.

    Please let us know, if the problem still persists.

    Best.