account details not recognised?

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    Asked on September 18, 2015 at 06:34 AM

    Hi there,


    I have used JOtform for some time now. However, I have tried to log in today using the same details and they are not recognised.. Even when I try to reset the password it says that there isn't an account with my email address?!


    Please help!



  • Profile Image
    Answered on September 18, 2015 at 07:53 AM


    First of all we are sorry for the inconvenience. I can confirm that we have an account with that e-mail address. I have just checked our mail logs, and seen that we sent two mails to your e-mail address today.

    Please let us know, if the problem still persists.