What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    account details not recognised?

    Asked by Anna  on September 18, 2015 at 06:34 AM

    Hi there,


    I have used JOtform for some time now. However, I have tried to log in today using the same details and they are not recognised.. Even when I try to reset the password it says that there isn't an account with my email address?!


    Please help!



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    JotForm Developer

    Answered by erhan on September 18, 2015 at 07:53 AM


    First of all we are sorry for the inconvenience. I can confirm that we have an account with that e-mail address. I have just checked our mail logs, and seen that we sent two mails to your e-mail address today.

    Please let us know, if the problem still persists.