What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded this account on Friday, Sept 11 to the 2 year subscription

    Asked by dhssportsboosters on September 18, 2015 at 06:48 AM

    Why does my account not reflect this status.  I got an email that says my account will be disabled at noon today!  Please respond ASAP!!!!

    upgraded I upgraded 2 year status my account email
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    JotForm Developer

    Answered by erhan on September 18, 2015 at 07:15 AM

    Hi,

    We are sorry for the inconvenience. I have informed one of our support member about the issue. Please keep following up this thread.

    Best.

    Edit: I have just manually upgraded your account. The problem was that FastSpring's API stopped working at the time you ordered. Means, our system did not get informed about your payment. Again, we are really sorry for the inconvenience.