What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receive email notification even if the payment is not completed yet.

    Asked by duri_90 on September 18, 2015 at 08:24 AM


    I'm running your form system and i'm very happy with it!

    There's just one thing: If i get a paypal payment via my form on my websitie - i get a paypal notification for the payment. But My Notification Mail from JOTFORM takes very long time to appear.


    Is this normal?


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    JotForm Support

    Answered by Mike_G on September 18, 2015 at 12:41 PM

    It may take some time for the email notification to be sent to you after the payment has been processed through PayPal. After your form with PayPal field is submitted, submissions would be treated as an Incomplete Payment first until the PayPal is successfully processed by your submitters. This guide will let you know how you can view Incomplete Payments: How-to-View-Incomplete-Payments.

    We do not send email alerts for incomplete submissions by default, but if you complete such submission manually it will process the emails. However, submitters of your form will not be charged even if you complete such submission manually.

    You can enable Pending Payment E-mail option from the properties of your PayPal field if you want to receive email notifications even if payment is not completed yet. 

    I hope this helps. Let us know if you need any further assistance. Thank you.