What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I add my form to safe mailing list?

    Asked by amy susi on September 18, 2015 at 08:43 AM

    Hi, I have a questionnaire embedded in my website and all of a sudden it is going to my junk mail folder. I would like to add it to my safe mailing list but I don't know what to put in as the email address. When I hit reply to see if I could get it, it just shows my email address and I can't add my own. 

    Thanks! 

    mailing list mailing junk
  • Profile Image
    JotForm Support

    Answered by Boris on September 18, 2015 at 12:33 PM

    I can see that most of your submissions are coming through form 50028084609150, named Profile Questionnaire Form. In this form, you don't seem to have the Sender Email set up correctly. Your mailing software is very likely picking it up as possible spam, since it knows that the emails are not being sent from the same email address that is receiving them.

    I would suggest that you switch the Sender Email address to our noreply@jotform.com option, set a Sender name to JotForm as well, and see if that helps resolve the issue. Please refer to our guide on how to properly set up email notification details.

    In addition to the above, you can also contact your mailing provider to whitelist us or add us to your safe sender list, but I believe that even only correctly setting up your notification details will help your emails not to be picked up as spam.

    Please let us know how it goes.

  • Profile Image

    Answered by amymsusi on September 18, 2015 at 02:23 PM

    Thanks!