What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I got an email saying my account will be disabled

    Asked by dhssportsboosters on September 18, 2015 at 09:27 AM
    I got an email saying my account will be disabled at noon today because I
    did not upgrade my account. However, I upgraded this account on Friday
    Sept 11 and paid the 2 year subscription for $269.
    Please get back to me ASAP!!!
    overlimit
  • Profile Image
    JotForm Support

    Answered by Boris on September 18, 2015 at 09:35 AM

    We are sorry for the inconvenience, it looks like our payment processor FastSpring which was processing your subscription, didn't correctly notify us at the moment you had placed your order.

    Your account is now correctly set to Bronze status, and we have ensured that the FastSpring system re-sent us all the confirmation data of your purchase correctly this time. Thank you for letting us know about the issue, and please accept our apologies for the inconvenience.

    As always, if you run into any issues, please let us know and we will be happy to help.

     

  • Profile Image

    Answered by dhssportsboosters on September 18, 2015 at 11:47 AM
    *THANK YOU!*
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on September 18, 2015 at 12:52 PM

    You are most welcome, we are sorry for the caused troubles.

    Kind regards,
    Boris