JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I got an email saying my account will be disabledAsked by dhssportsboosters on September 18, 2015 at 09:27 AMI got an email saying my account will be disabled at noon today because I
did not upgrade my account. However, I upgraded this account on Friday
Sept 11 and paid the 2 year subscription for $269.
Please get back to me ASAP!!!
We are sorry for the inconvenience, it looks like our payment processor FastSpring which was processing your subscription, didn't correctly notify us at the moment you had placed your order.
Your account is now correctly set to Bronze status, and we have ensured that the FastSpring system re-sent us all the confirmation data of your purchase correctly this time. Thank you for letting us know about the issue, and please accept our apologies for the inconvenience.
As always, if you run into any issues, please let us know and we will be happy to help.
You are most welcome, we are sorry for the caused troubles.