- johnsocn21Asked on September 18, 2015 at 09:33 AM
because I was receiving the error that my forms were over quota. However, the forms that I use are shared by cureslife, so when I made the purchase from my account the forms being shared with me are still over quota. I would either like to have my purchase transferred and applied to the cureslife account OR I would like the ability to have the forms I used frequently cloned to my account. Please let me know how I can proceed.
- JotForm SupportKiranAnswered on September 18, 2015 at 12:56 PM
Unfortunately, it is not possible to transfer the subscription from an account to other due to the limitation at the Payment processor. However, I can cancel the current subscription and process a refund so that you may subscribe the other account again.
If you want the forms to be moved to your account, please let us know the form IDs so that we can proceed to move the forms from cureslife.
Let us know how would you like to proceed. We will wait for your response.