What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just purchased a bronze subscription....

    Asked by johnsocn21 on September 18, 2015 at 09:33 AM

    because I was receiving the error that my forms were over quota. However, the forms that I use are shared by cureslife, so when I made the purchase from my account the forms being shared with me are still over quota. I would either like to have my purchase transferred and applied to the cureslife account OR I would like the ability to have the forms I used frequently cloned to my account. Please let me know how I can proceed. 


    Thank you! 

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    JotForm Support

    Answered by Kiran on September 18, 2015 at 12:56 PM

    Unfortunately, it is not possible to transfer the subscription from an account to other due to the limitation at the Payment processor. However, I can cancel the current subscription and process a refund so that you may subscribe the other account again. 

    If you want the forms to be moved to your account, please let us know the form IDs so that we can proceed to move the forms from cureslife.

    Let us know how would you like to proceed. We will wait for your response.