What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Low quality support of Jotform

    Asked by eshotexpress on September 18, 2015 at 10:04 AM

    Hi Everyone at Jotform.

    I am very suprised to see that you guys are replying to other questions within 10 mins. But not on this one http://www.jotform.com/answers/663238-Getting-Access-Denied-Message-and-asked-to-fill-captcha#1 It was submitted 2 days ago and none of you got time to reply that.


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    JotForm Support

    Answered by david on September 18, 2015 at 01:30 PM


    My apologies, I am not sure why the first request took as long as it did to be addressed.  We are usually much faster than that. 

    In any case, it looks like my colleagues followed up in your other thread and your issue has been forwarded to our developers.  We will update your other thread as soon as we have any further information regarding the captcha and access denied issues.

    I did notice that you were using the full source code of your form to embed the form.  Try using the iframe embed method instead:


    That will eliminate the possibility of something from your page interfering with the embedded form.  We will update your other thread as soon as the developers have had a chance to take a look.