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  • Profile Image

    My form when submitted looks nothing like what I have online...

    Asked by jesscribbs on September 18, 2015 at 01:57 PM

    I created a registration form.

    When they get confirmation and I get notified, it has a different company, a different date.

     

    This is NOT good.

     

    Please help.

    Page URL:
    http://www.theroserun.com/sponsor-level-race-registration-los-angeles.<br/>html

    Screenshot
    registration form different get notified
  • Profile Image
    JotForm Support

    Answered by Welvin on September 18, 2015 at 05:17 PM

    Looks like this is a cloned form, but you forgot to update the notifier/autoresponder emails after making some changes in the form. The best way you can fix this is by re-creating the whole settings.

    First, you have to delete the current notifier and autoresponder emails. Here's our guide on how to do that:

    http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Second, re-create both:

    For notification email: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    For autoresponder email: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder.

    Let us know if you need some help.

    Thanks