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    Having issues with the form loading correctly/consistently on my website.

    Asked by CWhitneyGuitars on September 18, 2015 at 03:12 PM

    I embedded the form with code injection.  It works ok about 1/3 of the time.  Some times it does not load, other times it loads but the first selection box does not perform the correct action when the users select their option.

    Link to form.

    https://secure.jotform.us/form/52574717762161

    Link to webpage.

    http://www.dragonsheartguitarpicks.com/custom-engraving/

    Please advise.

    Page URL:
    https://secure.jotform.us/form/52574717762161

    correctly Selection www select
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    JotForm Support

    Answered by BDAVID on September 18, 2015 at 06:51 PM

    Please be more specific? What is exactly not loading or working properly? I just tested your form, with the direct link and in the link to the webpage where the form is embedded, in both works correctly the conditions to Show/Hide depending on the selection of the first Drop Down:

    In what browser version, operating system, or mobile device have you seen the glitch with the form?

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    Answered by CWhitneyGuitars on September 18, 2015 at 06:57 PM

    I am using safari on mac os x, most current versions.  My customers are from all over the world on every platform combination you can think of.  

    The form works fine sometimes, but on my computer I have to refresh the webpage about every third time I click in.  Sometimes I have to refresh twice.

    I only have about 14 submissions and I am already getting emails from visitor about the form not loading.

    Direct visit's usually load correctly, but click in's from remote links are problematic

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    JotForm Support

    Answered by BDAVID on September 18, 2015 at 08:14 PM

    It's quite odd, couldn't replicate the issue, I would recommend you to get a  Iframe code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code, when using Iframe embed method, pretty much nothing can break your form.

    Before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the iFrame part in your webpage, example:

    Let's see if that helps.

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    Answered by CWhitneyGuitars on September 19, 2015 at 01:43 PM

    That seems to have worked, Thank you.

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    JotForm Support

    Answered by Welvin on September 20, 2015 at 12:59 PM

    That's great to know.

    Please contact us again if there are any problems.

    Thanks