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    Getting a 404 Not Found on Geo.IP.PHP file on Embedded Form

    Asked by CustomPool on September 18, 2015 at 03:25 PM

    I have an embedded form on my website and it is throwing an error:


    Failed to load resource: the server responded with a status of 404 (Not Found)



    It seems to be working fine, but it throws the error in the console on load.  Also, there is a "Debug" statement still in there.

    I see it uses '/opt/geo.ip.php' in the GetClientCountry function but, since this is an embedded form, I don't understand why it would be trying to find it locally on my website.  Shouldn't it be looking on jotforms server?

    Please let me know what's happening and if I can do anything on my end to resolve the issue. 


    Page URL:

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    JotForm Support

    Answered by Welvin on September 18, 2015 at 06:55 PM

    Looks like this was part of the recently added filter to support China based users. 

    I have now forwarded this thread to our developers so they can check further this matter. If there are updates, you should know it in this thread.

    For now, try re-embedding the form using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Thank you and our apologies.

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    Answered by CustomPool on September 18, 2015 at 09:57 PM

    Ok, thanks!  I was able to change it to the IFRAME code and it is working without error.