What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform.com home page is only in text version, Not HTML

    Asked by sean2020 on January 06, 2012 at 02:55 PM

    jotform.com on all my 3 browsers loads as text version?! Plz see the attached image. Any idea?

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    JotForm Support

    Answered by Mike_T on January 06, 2012 at 06:50 PM

    Thank you for contacting us.

    Please clear cache and cookies in your browser(s), and re-check the site. If the issue still persists, please update this thread. Then, we will proceed with the further investigation in this matter.

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    Answered by sean2020 on January 10, 2012 at 04:32 PM
    Hi again,

    It doesn’t seem to have anything to do with cache and cookies. I cleaned that and I even used other browsers that I usually don’t use and have seen the same on all! It got fixed by itself after a while but again it happened (just now). I’m not sure if it is reproducible on demand but both times I was refreshing the page or navigating from report page where I get submissions reports. It is happening as I’m writing this email on all 3 major browsers w/ clean cookies and cache!

    Have no explanation for it,

    Thank you,

    p.s. do you have an attending wish list for your users to submit what they are missing?

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    JotForm Support

    Answered by Mike_T on January 10, 2012 at 06:33 PM

    It looks like that CSS is not loading from your side. You can try to access the following link when you reproduce the issue again:


    If it does not show any code, then there is some access problem.

    Do you have any Antivirus/Firewall or other security software installed? You may try to disable it for testing purpose.

    We do not have a public wish list, but you can always create a separate thread with your feature request. Then, we will be able to inform our developers about the inquiry.