What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not authorized to edit my form!

    Asked by jbowers on September 18, 2015 at 04:33 PM

    I want to make changes to a form. I clicked on the "designer" button and it said that I was not authorized to edit my own form. I thought maybe because it was deployed already, so I cloned the form.  HOwever, I am not "authorized" to edit the clone either. I also updated my account so it is not that either! 

    Page URL:
    https://secure.jotformpro.com/form/52420615317952

    edit my form not authorized Updated my account and designer
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 18, 2015 at 10:38 PM

    Hi,

     

    I checked your account and accessed the Designer mode of your form and I was able to access the Designer mode properly.

    Can you try it again and see if you will still encounter the issue? If the issue still persists, can you provide to us the browser version and the device you are using when you encounter the issue? Please also provide us a screenshot of the error you encounter so we can further check.

     

    We will wait for your response.

    Regards.