Your reset password button doesn't seem to be working

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    Aggie Mitchkoski 
    Asked on September 18, 2015 at 04:37 PM

    I click on it but it doesn't go anywhere and no email to reset arrives....I wish you would allow us to use our email address as the username. I don't remember getting a user name when I signed up. Frustrating.

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    Chriistian
    Answered on September 18, 2015 at 11:08 PM

    Hi,

     

    I checked the account associated to the email address you used in this thread (aggie@umass.edu) and I noticed that your account is a Guest Account. You can try to register first as a Free account user so you can have a username and password. Please use the same email so your account will be upgraded form Guest Account to Free Account. You can signup here: http://www.jotform.com/signup.

     

    Do let us know if you need further assistance.

    Regards.

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    Aggie Mitchkoski 
    Answered on September 19, 2015 at 10:47 AM

    all set, Thanks!---
    Aggie Mitchkoski
    Intranet Administrator
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    Jan
    Answered on September 20, 2015 at 08:35 AM

    On behalf of Christian, you're welcome. Glad to know that your issue is resolved. Let us know if you need any help. Thank you.