What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Your reset password button doesn't seem to be working

    Asked by Aggie Mitchkoski  on September 18, 2015 at 04:37 PM

    I click on it but it doesn't go anywhere and no email to reset arrives....I wish you would allow us to use our email address as the username. I don't remember getting a user name when I signed up. Frustrating.

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    JotForm Support

    Answered by Chriistian on September 18, 2015 at 11:08 PM



    I checked the account associated to the email address you used in this thread (aggie@umass.edu) and I noticed that your account is a Guest Account. You can try to register first as a Free account user so you can have a username and password. Please use the same email so your account will be upgraded form Guest Account to Free Account. You can signup here: http://www.jotform.com/signup.


    Do let us know if you need further assistance.


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    Answered by Aggie Mitchkoski  on September 19, 2015 at 10:47 AM

    all set, Thanks!---
    Aggie Mitchkoski
    Intranet Administrator
    Human Subjects Administrator
    Key Coordinator
    Tobin Hall 441
    Stand Still. The trees ahead and bushes beside you are not lost. David
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    JotForm Support

    Answered by Jan on September 20, 2015 at 08:35 AM

    On behalf of Christian, you're welcome. Glad to know that your issue is resolved. Let us know if you need any help. Thank you.