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    Preventing emails from going to spam while also allowing for responses

    Asked by MaidTeamSix on September 18, 2015 at 06:04 PM

    Problem Context:

    Here's how I use JotForm: I own a dog walking company. On my website potential customers can submit their dog walker preferences through a JotForm. I use the notification feature of JotForm to send the form information to about 20 potential dog walkers. I want my dog walkers to be able to reply to this notification email with responses going to my email to let me know they are interested. 


    I tried using my own email address for the sender email but it was consistently sent to the spam folder. I then switched this to noreply@jotform. This fixed the spam problem but resulted in my dog walkers not being able to the notification emails without receiving a bounce error. 

    How can I ensure the notification emails don't go to spam while also ensuring my walkers can reply to those emails without getting the bounce back email?

    I'm open to all solutions:) Thanks!

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    Answered by Boris on September 19, 2015 at 03:40 AM

    Yes, you can set this up by simply setting a Reply-to Email on your Notifications, which are currently being set to none. When a reply-to is set, your colleagues will reply to that email address when using a reply option in their email software. Please refer to the following screenshot about this entry:

    In a Notification, your Reply-to must be tied to a field on the form. For this reason, you may need to add a hidden Text Box field to your form, which would hold your email address used as a reply-to. Please refer to the image below on how to add this field, and make it hidden:

    Next step is to set its default value to your email address:

    And the final step is to set this as your Reply-to Email in all desired notifications:

    This should do it. Please let us know if you hit any snags in setting it up, and we will be happy to help.