What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stil showing a free account but I paid for an upgrade?

    Asked by taxenterprises on January 06, 2012 at 05:21 PM

    Can someone take a look at my account status.  I paid for an upgraded account yet its still showing that I have only 100 submission total and 2 used up.


    Account ID is taxenterprises:




    Hello Darius Barazandeh,

    You have successfully signed up for a subscription to JotForm premium monthly for taxenterprises using PayPal.

    Your first subscription payment, for $9.95 USD, has already been sent to Interlogy LLC.

    Subscription Details

    Date of sign up: Jan 6, 2012
    Subscription Name: JotForm premium monthly for taxenterprises
    Subscription Number: S-3VN762360T2368217

    Subscription Terms:
    $9.95 USD for the first month

    Then $9.95 USD for each month

    Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
    If you have any questions or concerns about this subscription, please contact Interlogy LLC.

    Contact Information

    Business Name: Interlogy LLC
    Contact Email: contact@interlogy.com
    Contact Phone:

    Notification Preferences

    Right now, we don't send you an email every time you make a payment for this subscription. To change your Notifications preferences, log in to your PayPal account, go to your Profile, and click My settings.

    Cancelling Your Subscription

    If you would like to cancel this subscription, log in to your PayPal account and go to the "History" subtab of the "My Account" tab. Choose "Subscriptions" from the pull-down "Show" menu and press the "Submit" button. Choose this subscription, and click on its "Details" link. You will be taken to a Transaction Details page from which you may cancel your subscription. Cancelling your subscription will immediately stop all future scheduled payments for this subscription.


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    JotForm Support

    Answered by Mike_T on January 06, 2012 at 05:34 PM

    Thank you for contacting us.

    As far as I can see, your account is already marked as a Premium one. You may need to re-login at http://www.jotform.com/ to see the changes.

    Please feel free to contact us if you need any further assistance.