What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The email associated on the notification is not on the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.
[2015-09-20 00:14:26] Submission #318531666902744445 Form #32983607052153 SENT to email@example.com from vio****@theloftv*****shop.com via SENDMAIL
[2015-09-19 21:32:23] Submission #318521943371733245 Form #32983607052153 SENT to firstname.lastname@example.org from vio****@theloftv*****shop.com via SENDMAIL
[2015-09-19 15:12:24] Submission #318499144681511177 Form #32983607052153 SENT to email@example.com from vio****@theloftv*****shop.com via SENDMAIL
The notification is configured correctly. Please check your spam folders. Please try to check if your email program or client has spam filters. You can also whitelist Jotmail IP addresses.
If it is still the same, please use the "firstname.lastname@example.org" as the sender email in the notification.
Hope this helps. Thank you.