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  • Profile Image

    The email notifications are not being forwarded

    Asked by jimattheloft on September 19, 2015 at 09:10 AM

    They are being marked as failed ... what can I do?

    Page URL:
    https://secure.jotform.us/form/32983607052153

    email notifications email forwarding notifications
  • Profile Image
    JotForm Support

    Answered by Jan on September 20, 2015 at 05:26 AM

    The email associated on the notification is not on the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.

    [2015-09-20 00:14:26] Submission #318531666902744445 Form #32983607052153 SENT to theloftv*****shop***@gmail.com from vio****@theloftv*****shop.com via SENDMAIL 

    [2015-09-19 21:32:23] Submission #318521943371733245 Form #32983607052153 SENT to theloftv*****shop***@gmail.com from vio****@theloftv*****shop.com via SENDMAIL 

    [2015-09-19 15:12:24] Submission #318499144681511177 Form #32983607052153 SENT to theloftv*****shop***@gmail.com from vio****@theloftv*****shop.com via SENDMAIL 

    The notification is configured correctly. Please check your spam folders. Please try to check if your email program or client has spam filters. You can also whitelist Jotmail IP addresses.

    If it is still the same, please use the "noreply@jotform.com" as the sender email in the notification.

    Hope this helps. Thank you.