My clients are unable to submit the form, they said the form freezes up on submit

  • Profile Image
    Asked on September 19, 2015 at 12:48 PM

    I have a technical question- I sent a jot form to a client and they are unable to submit it back.  They said it froze when they hit submit and it never sent.  They've tried multiple times on different days.  I just tried to open my form and every time I click on it, it disappears.  

  • Profile Image
    Answered on September 20, 2015 at 12:47 PM

    The form is actually showing up, but they have a problem submitting it. The form freezes up on submit. Did you embed the form to your website? If yes, please try using our iframe method:

    If the form is not embedded, please try using this link:

    I have just tested the form and it's submitting fine.