What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My clients are unable to submit the form, they said the form freezes up on submit

    Asked by ShelbyBlanton on September 19, 2015 at 12:48 PM

    I have a technical question- I sent a jot form to a client and they are unable to submit it back.  They said it froze when they hit submit and it never sent.  They've tried multiple times on different days.  I just tried to open my form and every time I click on it, it disappears.  

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    JotForm Support

    Answered by Welvin on September 20, 2015 at 12:47 PM

    The form is actually showing up, but they have a problem submitting it. The form freezes up on submit. Did you embed the form to your website? If yes, please try using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    If the form is not embedded, please try using this link: http://www.jotform.us/form/52285373157156.

    I have just tested the form and it's submitting fine.