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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A form is disappearing

    Asked by r180 on January 06, 2012 at 06:50 PM

    A client of mine has tried to submit a form twice. Just now, I received a file into my dropbox, which tells me that he submitted the form... but, the form itself is gone.

    This is a sticky situation... it's twice the client has done this and I can't ask them to do it a third time. It's a detailed form.

    The form is "Design Survey."

     

    Page URL:
    http://www.burtonsites.com/survey

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    JotForm Support

    Answered by Mike_T on January 06, 2012 at 07:05 PM

    Thank you for contacting us.

    Could you please describe the problem more detailed? As we can see, your "Design Survey" form is live at the moment. You have also some fresh incomplete payment submissions related to that form:

    If you need any further assistance, please let us know.

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    Answered by r180 on January 06, 2012 at 07:18 PM

    Hi,

    A client has uploaded two forms... the most recent resulted in an image uploading and landing in my Dropbox account. So, that tells me the form was submitted, right?

    The folder that was created was titled: 191702500166248151

    It was submitted today at 6:41pm. 

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    JotForm Support

    Answered by Mike_T on January 06, 2012 at 07:32 PM

    I have found mentioned submission in the Incomplete Payments folder. If you have already received the payment, you can complete the pending submission manually. Please take a look at the following screenshot:

    If something is not clear, please let us know. We will be happy to help you.

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    Answered by r180 on January 06, 2012 at 07:49 PM

    Ahhhhh... that's it. Thanks very much. So, if they don't complete the paypal payment, then the form doesn't send?

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    JotForm Support

    Answered by Mike_T on January 06, 2012 at 07:53 PM

    That is correct, so submission went to the Incomplete Payments.

    We do send email notifications after successful payments only.