What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is disabled

    Asked by Adnan  on September 19, 2015 at 07:58 PM



    My account is disabled! What should I do to activate it?

    Page URL:

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    JotForm Support

    Answered by BDAVID on September 20, 2015 at 05:30 PM

    Are you referring to this form: http://www.jotformeu.com/form/52597606767370? I see is active, however, the form is hosted in a guest account, meaning it relies on browser's cache, whatever happens to it, your form may purge. 

    So, registered a free account at www.jotform.com, with your email address, so we can transfer the forms, if it is not automatically carried over.

    To avoid further suspensions we recommend you to build the form in English and then use the Language Translator tool to set it into Arabic, French or any other language that might be suspended automatically. Please apply the workaround provided here: http://www.jotform.com/answers/447134



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    Answered by Adnan  on September 21, 2015 at 03:08 PM

    Hi David.


    When I want to login into my account, it says: 

    Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.


    Any solution? 

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    JotForm Support

    Answered by Mike on September 21, 2015 at 06:15 PM

    We are sorry for the inconveniences caused. Your account has been re-activated now.

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    Answered by yourportfolio on September 21, 2015 at 08:42 PM

    I still get a message about my forms that is (disabled) !

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    JotForm Support Manager

    Answered by Jeanette on September 21, 2015 at 09:39 PM

    The reason why this is happening is because your form is in arabic language, please read more on how to avoid the problem here: