What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    testing payment tools

    Asked by Sammibear on January 06, 2012 at 09:15 PM

    How can I test my payment form using Authorize.net  I setup an Authorize.net test account & entered the data into the Jotform payment wizard, however I keep getting an error: The merchant login ID or password is invalid or the account is inactive.

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    Answered by allanftd on January 07, 2012 at 07:48 AM

    Please ensure that your Authorize.net is active and the username and password combination is correct. Remember that both are case sensitive. Kindly double check and let us know if you still continue to get errors.

    Thank you for using JotForm!

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    Answered by Sammibear on January 07, 2012 at 11:15 AM

    The account is active, however it is in "Test Mode".  I copied the API Login ID & Transaction key from my Authorize.net activation email & pasted it into notepad, then copied each one into JotForms, same results.


    The merchant login ID or password is invalid or the account is inactive.


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    Answered by fxr on January 07, 2012 at 01:31 PM

    Is there anywhere else (i.e not JotForm) you could test that username/password combination?